CUSTOMER CARE
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FAQ
How do I track my order?
Please allow 2-3 business days after order is place for
items to be shipped. All shipping will be through USPS. Tracking information will be provided.
What is your returns policy?
XII-XXVII is a small business and, does not resell any merchandise that was worn or stretched out. This ensure that our customers receive new merchandise each purchase.
Inspection of Items.
Inspection of items: All items are inspected before shipping occurs to ensure, that no items are damaged before packaging process.
How can I contact your couriers?
After shipping information has been provided. You may reach out to your local post office for any further information.
What is your returns policy?
XII-XXVII is a small business and, does not want to resell any merchandise that was worn or stretched out. This ensure that our customers receive new merchandise each purchase.
All sales are final.
XII-XXVII does not offer Exchanges or Refunds of any kind on clothing at this time. All Sales are Final.
What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.
How do I use Afterpay?
Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/privacy-policy.